IT Student Support - Round Rock Campus

Call Center

All ITAC student employment jobs are customer service intensive. You must be able to handle phone calls, emails, in-person conversations, and chat sessions while maintaining a polite and respectful attitude at all times.

Call Center and Service Centers

• Provide computer tech support for university computer based systems via phone, email, in person, and chat
• Troubleshoot and diagnose software and hardware issues
• Research new and unfamiliar issues in provided knowledge guides or online
• Log detailed and accurate descriptions of each customer contact into a service management ticketing database
• Greet customers and effectively and tactfully communicate technical issues to non-technical people

On campus job location: Round Rock Campus 

Supervisor: Blake Atkins 

Employee evaluation process: Employee IT Support calls, chats, and emails are evaluated by the supervisor monthly.

Pay rate determination: All students employees begin at the starting pay rate and may have an increase after two long semesters(Fall and Spring) of employment with a positive evaluation from their supervisor.