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Beach/Tube Handler Staff

Rockin R River Rides
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Beach/Tube Handler Staff               Pay rate $11-13/hour

 

Rockin’ R Tubing Outfitters, is Gruene and New Braunfels best outfitter located on the Comal and Guadalupe Rivers in Texas that provides a fun day on the river while focusing on safety and keeping the river as clean as possible.  Rockin’ R is a dynamic and growing outdoor recreational business that specializes in providing exceptional outdoor experiences. 

As Rockin' R team-members we bring our whole selves to work every day. We embrace the notion that our unique perspectives fuel innovation and enable us to best serve our customers, vendors, and each other on the team. We believe in freedom and truly enjoying what we do, bringing responsibility and self accountability to our every day.

Rockin’ R is looking for a talented Customer-Facing Beach Staff representative to support clients in a fast-paced, dynamic environment. Our Beach staff are empowered and expected to deliver the best possible support to our clients. Qualified candidates willingly adapt to change in the work environment, advocate for the customer and have previous experience in customer service.

 

Key Responsibilities:

  • Excellent communication skills in English (Spanish is a plus)
  • Ability to communicate correctly and clearly with all customers 
  • Good comprehension skills – ability to clearly understand and state the

issues customers present

  • Ability to work independently and within a team
  • Ability to successfully adapt to changes in work environment
  • Contribute to a positive team environment with a focus on customer 

satisfaction

  • Maintain up-to-date knowledge of our outdoor offerings, including special 

events and promotions

  • Work closely with the managers, and outdoor team to ensure a seamless 

customer experience

  • Address and resolve customer complaints or issues with patience and 

empathy

  • Collect customer feedback and suggest improvements to our services or 

activities

 

Qualifications and duties:

Lift, stack and tie down rafts and tubes

Set up rafts for customers with proper paddles and life jackets

Inflate and deflate rafts as needed.

Help customers in and out of the water

Take equipment to customers with popped tubes

Monitor customer wristbands

Monitor parking areas for trash and cleaning as required

General age requirements 15-18 years of age

Other duties as assigned by management