Work Study Only- Testing Lab Student Worker - Spring 2024

Department Description:

The Testing, Evaluation, and Measurement Center (TEMC) is dedicated to supporting students, faculty, and the local community with testing and evaluation-related needs. The TEMC comprises four individual offices: Testing Lab Services; the Academic Testing for Students with Disabilities (ATSD) office; Scanning Services; and the Round Rock Testing Center. By providing a variety of testing and scanning options with specialized equipment in a secure testing environment, our goal is to support student persistence, reduce barriers to graduation, and support faculty research.

Job Description:

The testing lab student worker will be trained to support TEMC's Testing Lab. This position requires individuals to multi-task and pay attention to details. Duties are varied with less routine and involve a moderate degree of responsibility and judgment. The student may lead or coordinate activities of other student employees. Individuals in this position receive general supervision.

This position is for WORK STUDY ONLY for the Spring semester. Needing availability for Tuesday and Thursday (minimum). Please attach a copy of your class schedule along with resume.

An ideal candidate:

·        Has excellent communication skills

·        Is an effective problem-solver

·        Is organized and can effectively manage and prioritize tasks

·        Acts with integrity and appropriately handles confidential information

Job Duties:

·        Provide customer service to students, parents, and faculty.

·        Answer multi-line phones in a friendly and helpful manner, provide assistance as needed, and transfer calls to appropriate offices and individuals.

·        Make copies, file paperwork, and data entry of student records.

·        Provide test proctoring services for customers in the TEMC Testing Lab and the Academic Testing for Students with Disabilities (ATSD) office.

·        Assist lab coordinators with checking in examinees by checking for valid IDs and entering information on written test logs and excel files. 

·        Seat examinees with proper documents and allowable materials. Monitor examinees via a camera monitoring system and walk-throughs. 

·        Provide exam reading and scribing services for customers with testing accommodations.

·        Check out examinees

·        Represent the TEMC at campus events, such as Bobcat Days or faculty/staff presentations, as assigned.

·        Assist the director and assistant director on special projects, as assigned.

Qualifications:

• Must be professional and able to provide excellent customer service with strong interpersonal skills
• Must be detail-oriented, responsible, motivated, dependable, and efficient.

This position is for WORK STUDY ONLY for the Spring semester! Needing availability for Tuesday and Thursday (minimum). Please attach a copy of your class schedule along with resume.

• Direct Supervisor: Saidat Adelakun
• Employee evaluation process: The evaluation process for this position focuses on customer service, professionalism, punctuality, teamwork, and adherence to testing protocols. Supervisors assess proctors' ability to greet candidates, manage daily tasks without prompting, monitor screens effectively, and communicate with the team. Feedback is provided regularly, with formal evaluations conducted to ensure continuous improvement.
• Payrate Determination: Starting pay is typically set at $10.00 hourly with opportunities for pay increases based on performance evaluations and length of service.

Hours: Flexible, dependent on needs of the office, minimum of 12 hours for the semester, may increase. 

Must be Work-study eligible students.