IT Intern

WHO WE'RE LOOKING FOR

The Intern reports directly to the Manager, Service Delivery.  This position will perform professional support work in the Information Technology Department and will work with the Help Desk team in configuring, deploying and retiring desktops/laptops.

WHAT YOU'LL BE DOING

• Customer Service
• Delivers, tags, and assists in the configuration of end-user PC desktop hardware, software and peripheral equipment.
• Executes PC retirement process for End-of-Life computer equipment
• Organizes PC Stock room
• Identifies, diagnoses and resolves Level I problems for users of personal computer software and hardware, agency network, the internet and new computer technology in a call center environment and communicates solutions to end users
• Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns.
• Perform other duties as required and/or assigned

WHAT YOU BRING

• High school diploma or equivalent
• Must be currently enrolled in a degree program at a college or university
• Enrollment in an information technology degree program is preferred.