Welcome Center Team Member
Center Team Members are info specialists, problem solvers, and the first smile our members, visitors, and participants see when they enter the building! As a Welcome Center Team Member, you're the front-line support for members and help ensure they're satisfied with our programs, services, and experience. Most importantly, you are part of someone's journey in pursuing their well-being and health.
We have an opening for the Opener Role Shift, Monday through Friday from 4:45 am through 9:45 am. If you are looking for an opportunity to help people, apply today!
Pay Range: $15 per hour
Work Location: 1100 West Cesar Chavez Street, Austin, Texas 78703
How You Will Make an Impact (Essential responsibilities):
- Actively engage and greet each member/guest who come into the YMCA.
- Occasionally open or close the facility and have key-holding duties.
- Provide excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
- Provide Cause-driven tours to potential new members and use "Listen to First" skills before and during the tour.
- Follow and lead branch protocols for prospective members.
- Keep informed of all branch activities & schedules in order to provide exceptional member service.
- Handle and resolve membership concerns and inform the supervisor of unusual situations or unresolved issues.
- Reconcile end-of-shift money received through the sale of membership, merchandise, mini-camp, and program registrations.
- Promote the YMCA's character values, mission, wellness philosophy, and role in the community.
- Lead by example the Y's mission, vision, and values with program participants, members, staff, and guests.
- Become an Ambassador of the Y's work and culture by being the ultimate storyteller of who we are as an organization and brand.
- Complete other duties as assigned.
What You Bring to Power Your Purpose (Minimum Knowledge, Skills, and Abilities):
- Minimum of 16 years old.
- Experience in customer service.
- Bilingual (English and Spanish) candidates are preferred.
- You are a team player with a positive, service-oriented attitude, and you can work well with others.
- You are organized, able to prioritize tasks, and handle multiple assignments.
- You listen for understanding and meaning. You speak and write effectively.
- You foster a culture of inclusion and belonging. You leverage people's differences as strengths.
Physical Requirements:
While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, talk, and occasionally lift and/or move items, including equipment, furniture, and/or children. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.