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Museum Experience Lead

Thinkery
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ABOUT THINKERY

Thinkery is where children and their families come to enjoy play-based, inquiry-rich, hands-on-learning experiences. As a trusted children's museum, community and learning hub, and educational leader, we believe that innovative, play-based, STEAM (science, technology, engineering, arts, and math) learning experiences are a powerful way for all children, regardless of means, to develop problem-solving skills, critical thinking, and curiosity about the world around them. 

At the Thinkery Meredith Learning Lab located in Mueller, we proudly offer innovative, interactive museum exhibits and activities and early childhood education through our Little Thinkers Preschool, and led by our STEAM Learning Institute, we provide research-backed, community-based professional development programs and trainings for educators - all cultivating a love of learning and encouraging exploration and understanding of the many facets of STEAM and its ability to inspire confident, creative thinkers. 

ABOUT THE POSITION

 The Museum Experience Lead works to create engaging, playful experiences. The role supports the museum’s daily operations to ensure they are safe, efficient, and effective. In addition, Leads facilitate educational experiences designed to inspire an interest in STEAM (Science, Technology, Engineering, Art and Math) through a variety of gallery activations and programs within and outside of the museum. Leads deliver the museum’s mission through mentorship and direct and playful interaction with guests and staff that inspires a joy of learning.  The Museum Experience Lead also ensures the maintenance of the safety and cleanliness of the Museum galleries by practicing Thinkery’s health and safety protocols. 

ESSENTIAL FUNCTIONS

  • Engage in and promote excellent customer service to create a safe and fun experience. Address and solve guest issues and incidents.
  • Lead museum operations including:
    • Gallery Opening and Closing procedures.
    • Reconcile and process monetary transactions.
    • Monitor and maintain a safe and clean environment.
    • Actively practice and implement museum policies; and
    • Restock and inventory supplies, tools and equipment
  • Facilitate inquiry-based STEAM education activities for children and their caregivers experiences including
    • Makerspace Activities, Birthday Parties, Storytime, Field Trips, engagement with learners in Thinkery’s Little Thinkers Preschool, and community engagement on and off-site. Training provided.
  • Assists with recruitment, training, and on-going feedback and professional development to Museum Experience staff.
  • Act as a mentor for Museum Experience Staff, Youth Development programs and Volunteers.
  • Generate and iterate ideas for STEAM educational content
  • Oversee Front of House for Museum,
    • Including: Admissions, line management, chalkboard, announcements, and Store
  • Fulfill cross functional roles to support museum operations and personal growth.
  • Actively practice Thinkery’s health and safety protocols which adhere to local, state, and federal guidelines to minimize the spread of COVID-19.
  • Support a culture of cross-organization communication, collaboration and information sharing.
  • Represent Thinkery’s key values of Belonging, Playfulness, Innovation, and Collaboration.

KNOWLEDGE, SKILLS & ABILITIES

  • Ability to creatively problem-solve and remain calm during challenging situations
  • Excellent verbal, written and interpersonal communication skills
  • Ability to organize multiple projects and tasks and consistently meet deadlines
  • Must be hands-on, team-oriented; attentive to detail and to overarching goals
  • Accuracy and adaptability are essential.

COMPETENCIES

  • Community Focus: Building strong community relationships and delivering community-centric solutions     
  • Ensures Accountability:  Holding self and others accountable to meet commitments
  • Collaborates:  Building partnerships and working collaboratively with others to meet shared objectives
  • Values Differences:  Recognizing the value that different perspectives and cultures bring to an organization
  • Nimble Learning:  Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
  • Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity

 

EXPERIENCE & EDUCATION

  • High School Diploma or GED required
  • Background in science, technology, engineering, art, and math
  • 1+ year experience teaching or facilitating programs for children
  • Spanish/English Bilingual preferred
  • 1+ year supervisory experience
  • Experience with working with CRM and Point of Sale software. Knowledge of Tessitura a plus
  • Schedule and availability reflects that the organization is a 7-day-a-week operation.  Staff are expected to work weekends and holidays.  Periodic duties outside of/in excess of regular work week schedule during seasonal high-volume times.
    • Typical schedule is either Sunday-Thursday or Tuesday through Saturday, following museum hours
  • Experience working with children ages 3-12 and their caregivers.
  • Strong interest in STEAM education is required. Any combination may include the following: science, technology, engineering, art, and math.

 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position is active.  While performing the duties of this job, the employee is required to:

  • Observe and respond to the needs of guests, staff, and community partners.
  • Move throughout the museum
  • Manipulate and move exhibit components weighing up to 25 pounds, including those that may be low to the ground or above eye level
  • Clean and disinfect surfaces a variety of surfaces and props of various sizes at various heights.
  • Communicate and exchange accurate information with guests, staff, and community partners in a variety of formats including in-person, electronically, and over the phone. 
  • Detect and respond to safety hazards
  • Work in outdoor environments
  • Use cash register, standard office equipment, and computers efficiently and accurately