Customer Experience Intern

Customer Experience Intern  

National Breast Cancer Foundation, Inc.’s Internship Program consists of a unique opportunity to offer real world experience in multiple disciplines that bring to life the knowledge gained in academics. The Internship Program aims to provide Interns with a meaningful experience and an opportunity to explore and expand upon their skills and knowledge. Each Intern will be exposed to the daily tasks related to their educational track (projects, meetings, and creative brainstorming), as well as necessary corporate organization and administrative tasks (culture, inter-department collaboration, corporate communication methods, etc.). Additionally, Interns will receive the benefit of partaking in the inner workings of a successful and well-established non-profit organization.  

Full Job Description:  

Title:  Customer Experience Intern

Reports To: Business Operations Manager 

Work Schedule: Flexible, Beginning March 18, 2024 – July 12, 2024; up to 29 hours per week, This internship is a hybrid, DFW area position with the occasional need to come into the office 

Compensation: $17.00 hourly wage 

FLSA Status: Non-exempt, Part-time, Temporary 

Key Responsibilities:   

The Customer Experience Intern will join the Operations’ team to help provide excellent customer service, both inside and outside the organization, while providing day-to-day support for the many constituents that NBCF serves. This individual will be the first responder to external inquiries, resource requests, and virtual navigation needs. 

Responsibilities will include: 

• Serves constituents by providing resources and serving as a first responder to patients, partners, and donors.
• Acts as gatekeeper to direct all email communications to the appropriate individuals within the internal standard of a 24-48 hour response time.
• Maintains records of requests through reports or an internal ticketing system.
• Collaborate with internal teams to ensure that all constituents are receiving the highest level of service and support.
• Resolve concerns or issues by clarifying the customer's complaint, determining the cause of the problem, selecting the best solution, explaining how the remedy solves the problem, expediting correction or adjustment, and following up to ensure resolution.

Qualifications: 

• Team player, willing to help and support other employees and departments and demonstrate company values
• A background in providing top-notch customer service
• Proficient in Microsoft Office Suite
• Excellent written and verbal communication skills
• Strong interpersonal skills
• Solutions-focused individual; Demonstrated ability to problem-solve efficiently and quickly
• Ability to anticipate needs, find alternative solutions, and be proactive in achieving desired outcomes
• Strong organization skills; High attention to detail and works well independently
• Enduring commitment to high standards and excellence
• Demonstrates ability to collaborate org-wide
• Ability to prioritize workload, maintaining balance among multiple priorities
• Positive attitude and willingness to work enthusiastically
• Non-profit experience, volunteering, or strong community involvement a plus

Physical Demands and Work Environment: 

• Frequently required to sit
• Frequently required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually utilize visual acuity to read technical information, and/or use a keyboard