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Hospitality Introduction Summer Internship (2024, Level 1)

2024 College Programs

Kalahari Resorts & Conventions is committed to developing tomorrow’s hospitality leaders. We provide a unique program that could lead to future career opportunities at one of our four current resorts, or upcoming projects! Our internships are categorized into three different experiences - Hospitality Introduction, Advanced Hospitality or Leadership Development Program. The programs are currently offered at our resorts located in: Wisconsin Dells, Wisconsin | Sandusky, Ohio | Pocono Mountains, Pennsylvania | Round Rock, Texas.

Why Choose Kalahari Resorts & Conventions?

As the leader in the waterpark industry, Kalahari has been known as an innovator. As a family-owned company, you’ll get a chance to feel the presence of the family and their passion for hospitality, plus learn the inner workings of a successful entrepreneurial brand.

We believe that when we lead with love, it fosters a culture of collaboration, understanding, and support. Our company is a place where everyone can thrive, and where we celebrate the diverse talents and perspectives of our team members.

Leading with love means that we approach challenges with empathy, listen with an open heart, and embrace the humanity of everyone. It is the essence of how we treat our associates, guests, and the communities we serve.

At Kalahari Resorts, we don't just talk about diversity, inclusion, and leading with love - we live it. Our actions speak louder than words, and it is reflected in the genuine care and respect we show to everyone who walks through our doors and beyond.
The Water Colors Life Project is an initiative from the Nelson Family Life Foundation that seeks to provide clean water to communities in Africa while also highlighting the talent of artists in the region. Through these efforts, borewells are being created, so artists can spend more time on their craft and less time worrying about where to get clean water.

Join us and become a part of a company that is not just committed to diversity and inclusion but strives to come together as one team every step of the way. Together, we create a warm and inclusive environment that nurtures personal growth, fosters innovation, and celebrates the richness of our differences.

We’ll immerse you in specific University of Kalahari training, mentorship from a peer of similar age and someone with substantial industry experience, various expose you to a number of new adventures and task you with different responsibilities. We’re so much more than the #WorldsCoolestWaterparks!

Hospitality Overview Program (Level 1)

This track is a presentation of Kalahari’s unique brand and culture. You will learn and work in a fast-paced environment, while making a daily difference in one of our departments. For the majority of your time, you will be expected to engage with guests and perform the job functions of a line-level hospitality associate.

This is a working internship, open to students ranging from incoming freshmen to current juniors. Geared toward those ready to dip their toe into the hospitality pool, this is an excellent introduction into the industry.
Below are the different departments that offer the Hospitality Introduction program.

ROOMS FRONT OF HOUSE or ROOMS BACK OF HOUSE

Successful hospitality leaders know that an understanding of the rooms division is needed. There are two Level 1 options inside our Rooms internship.
1.     As our first point of contact, our front office team sets the tone for the stay. Applicants should have at least a year of previous customer service skills. Positions can include the Front Desk, Concierge, PBX (Operator), Valet, Shuttle, or Bell Staff.
2.     Our guests are accustomed to experiencing a high level of guest service and cleanliness during their stay. Participants will be able to ensure that guests receive that service at first contact and that it’s maintained throughout their stay. Positions could include different opportunities in Housekeeping, Common Area, or Laundry.

KALAHARI EXPERIENCE CENTER (Wisconsin Only)

The Wisconsin Dells property houses a state-of-the-art call center for all inbound telephone communication, including the booking of many of our reservations. Working as a guide, the goal is to enhance the guest experience starting with the first call.

WATERPARK

Generally reserved for majors such as Park & Recreation or Sport & Event Management, but open to anyone. Everyone being accepted in this department would complete a Red Cross lifeguard certification program. A Waterpark Intern could be involved in: Lifeguard, Waterpark Maintenance and Park Keeper. 

FOOD & BEVERAGE

All Kalahari properties have multiple concepts, from coffee and scratch-pastry shop, sit-down restaurants, a beverage operation, to a full-service convention center. As a Food & Beverage Intern you will gain the unforgettable experience of being part of our front-of-the-house teams in either: Double Cut Grill & Liquor Bar, Sortino’s, Cinco Ninos, Wisconsin Brew Pub or Ivory Coast.

RETAIL

Help create an unforgettable guest experience in our variety of retail outlets, including souvenir items, clothing, beachwear, and more!