Summer Housing Ambassador
A Housing and Residential Life Housing Ambassador is a student employed by the Department of Housing and Residential Life to serve as the front-line guest service and recruitment specialist for on-campus housing. Housing Ambassadors are responsible for leading tours of the residence halls and apartments during daily tours, and special events, including some weekend hours and holidays. Housing Ambassadors also operate the front desk of the Department of Housing and Residential Life during regular business hours to welcome guests, answer questions about on-campus housing, and explore resources and the model showroom with drop-in visitors. Front desk operations also include welcoming and directing guests and answering incoming departmental phone calls and, when appropriate, connecting callers to professional staff. Shifts may occur between 8a.m. and 5p.m. Monday-Friday with some weekend and evening hours.
Housing Ambassadors are often the first person a student, parent, or campus partner connects with in the department, so it is imperative that Housing Ambassadors are friendly, professional, and knowledgeable about departmental policies and processes. The team of Housing Ambassadors reports to the Coordinator for Guest Services.
QUALIFICATIONS:
- Be in good academic, financial, and judicial standing with the University
- Have a minimum GPA of 2.0
- Enrollment for the Spring 2023 semester & Fall 2023 semester as a full-time student
- Currently or have previously lived in on-campus housing for at least one semester
CONDITIONS OF EMPLOYMENT
- Housing Ambassadors must be committed to the entire contracted period, unless stated at the time of hire.
- Housing Ambassadors are required to work a rotation of Saturday events and tours.
- Housing Ambassadors must be available to commit to work all NSO tours and have availability from 12:00pm -3:30pm daily unless otherwise stated at time of hire
- Housing Ambassadors must be available to commit to work all Bobcat Days unless otherwise stated at time of hire
• Housing Ambassadors are responsible for completing all training programs. A required training will be conducted monthly.
COMPENSATION:
• The position is hourly starting at $10.
• Students may work up to 20 hours/week if taking classes (while classes are in session) and 40
hours/week if not taking summer classes.
RESPONSIBILITIES & EXPECTATIONS:
- Provide and maintain a high level of guest service and professionalism in action and appearance when interacting with visitors and campus partners.
- Take a leadership role in engaging guests, assessing their needs, and providing information.
- Be outgoing, personable, and comfortable speaking to large groups.
- Be knowledgeable of all housing policies, processes, and staff departmental job function(s).
- Must be able to problem-solve and make quick decisions.
- Become familiar with and utilize Microsoft Teams, Slate, StarRez, and other technologies during shifts to best assist guests and answer questions. All training will be provided.
- Assisting the department with multi-line telephone calls, directing calls and taking messages
- Use any knowledge that you may have about living on-campus to educate incoming students and their families.
- Lead housing tours during any type of weather; no driving or riding in personal vehicles.
- Professionalism with punctuality and communication of absences.
- Represent the department by wearing appropriate staff uniform and name tag during your shift.
- Perform various administrative tasks as directed by supervisors.