Student Affairs Technical Student Worker | Spring 2022 Work Study
Job Description:
Student Affairs Technology Services is looking for a student assistant to help support the needs of our users. This position will work closely with full time staff to troubleshoot desktop software, hardware support, and aid in miscellaneous tasks including inventory. Position will engage with a variety of staff. You must be able to handle phone calls, e-mails, in-person conversations, and chat sessions while maintaining a polite and respectful attitude at all times.
Job Duties: Duties include, but are not limited to:
- Provide computer tech support for university computer based systems via phone, email, in person, and chat.
- Troubleshoot and diagnose software and hardware issues.
- Research new and unfamiliar issues in provided knowledge guides or online.
- Log detailed and accurate descriptions of each customer contact into a service management ticketing database.
- Greet customers and effectively and tactfully communicate technical issues to non-technical people.
- Receive and inventory equipment
Required Knowledge and Skills:
- Knowledge of contemporary operating systems and office productivity software.
- Be an energetic self-starter who can take direction.
- Strong attention to detail.
- Works well in a fast-paced environment
- Comfortable working and collaborating with multiple departments
For a successful application please be ready to upload the following documents:
- Resume
- Portfolio or work samples
- Copy of your course schedule