Summer 2026 | Student Technology Assistant

Job description

Direct Supervisor: Matthew Gamboa

The Division of Student Success Technology Services is looking for a student assistant to help support the needs of our users. This position will work closely with full-time staff. Primary job responsibilities include inventory management, desktop software support, application patching, data entry, and aiding in other miscellaneous tasks. The position will engage with a variety of staff. You must be able to handle phone calls, e-mails, in-person conversations, and chat sessions while always maintaining a polite and respectful attitude.

Job Duties: Duties include, but are not limited to:

• Serve as a point of contact for clients
• Answer incoming inquiries professionally and direct them to appropriate staff
• Monitor the department's email and ticketing system for new requests
• Create and route new support tickets in the ticketing system with accurate information
• Provide initial communication and acknowledgment to clients upon ticket creation to confirm receipt and set expectations for follow-up
• Perform general clerical tasks such as filing, photocopying, data entry, and document scanning
• Maintain organization of all office areas.
• Assist staff with special projects as needed
• Maintain confidentiality and adhere to university policies and procedures
• Complete required trainings as directed

Required Knowledge and Skills:

• Be an energetic self-starter who can take direction
• Strong attention to detail
• Works well in a fast-paced environment
• Comfortable working and collaborating with multiple departments
• Knowledge of contemporary operating systems and office productivity software is preferred but not required

Preferred Qualifications

• Strong verbal and written communication skills
• Customer service experience or a willingness to learn
• Familiarity with office software (e.g., Microsoft Office, Team Dynamics)
• Ability to learn and use the ticketing system efficiently
• Dependable, detail-oriented, and able to multitask
• Professional demeanor and willingness to take initiative

EMPLOYEE EVALUATION PROCESS: Student employees are evaluated by their supervisor at the end of each long semester.
 

PAYRATE DETERMINATION: All student employees begin at the starting pay rate and may increase by .25 after two long semesters (fall and spring) of employment with a positive evaluation from their supervisor using the Student Employee Career Readiness Evaluation form. 
 

All pay plan information for student employment at the university can be found at: University Pay Plan.