IT Infrastructure Operations Business Analyst

IT Infrastructure Operations provides centralized operational leadership, service ownership, and governance across infrastructure operational projects and medical/lab instrument implementation support services while enabling continuous improvement, strategic alignment, and effective coordination with IT leadership, program areas, and external stakeholders. 

This internship offers a unique opportunity to bridge the gap between business needs and IT solutions within a large-scale infrastructure environment. You will assist in analyzing technology processes and coordinating the installation of devices and instruments across clinical and agency settings. Working under supervision, you will gain hands-on experience with project management methodologies and architectural documentation. 

The intern will learn:  

1. Mastery of Technical Documentation and Architectural Mapping 

Objective: By the end of the internship, the intern will be able to translate complex clinical requirements into standardized technical artifacts, specifically creating at least three distinct types of documentation—such as data flow diagrams, business process models, or technical architecture diagrams—that align with agency infrastructure standards. 

2. Infrastructure Project Coordination and Lifecycle Management 

Objective: The intern will demonstrate the ability to support the lifecycle of medical or laboratory devices by assisting in at least one device roll-out, including contributing to project scheduling, tracking progress within a PPM tool, and monitoring SLA timelines. 

3. Professional Stakeholder Engagement and Change Management 

Objective: The intern will lead or co-facilitate at least one stakeholder workshop or formal training session aimed at resolving concerns or educating users on new infrastructure processes. 

Internship projects and deliverables:  

1. Current architecture diagrams for existing medical devices: Intern will create architecture diagrams for the current configurations of the lab/medical devices that are attached to the network for DSHS Labs; State Hospitals (SH); and State Supported Living Centers (SSLC). These diagrams will be the "as-is" diagrams for future instrument replacements as well as a starting point for activities to address any unsecure device configurations. 

2. Architecture diagrams for reference configurations: Intern will create architecture diagrams for generic device profiles and present them to the Architecture Review Board (ARB) for approval. These diagrams will become the basis for adding future medical devices to the HHS network. 

Educational Requirements: 

Education: Currently enrolled in an accredited college or university with coursework in Business Administration, Computer Science, or Management Information Systems. Each of the following academic levels may be called on to perform all levels up to and including its own. 

Freshman: Foundation Building: Focus on learning IT Service Management (ITSM) frameworks and basic infrastructure technology. Primary tasks include data entry for work orders and shadowing requirement-gathering activities. 

Sophomore: Process Documentation: Begin assisting with the creation of business process models and technical architecture diagrams. Support the monitoring of project timelines and SLA compliance. 

Junior: Documentation & Coordination: Create business process models and technical architecture diagrams. Monitor project timelines and SLA compliance. Coordinate with technical teams and clinical stakeholders to track device installations. 

Senior: Execution & Leadership: Lead small-scale infrastructure projects or sub-tasks under minimal supervision. Prepare and present findings to review boards and facilitate stakeholder workshops.  

Initial Screening Criteria:  

Knowledge of: Basic business analysis principles and an interest in the lifecycle of medical/lab devices. 

Skill in: Effective communication with both technical and non-technical audiences. 

Ability to: Problem-solve complex issues related to technology integration and manage multiple priorities. 

Location and Commitment: 

This internship runs from June 1 to August 31 and is a hybrid position based in Austin, TX, requiring at least three (3) days in the office per week. Interns are expected to commit 20 hours per week to fulfill their internship responsibilities. 

This position is temporary in nature and unpaid.