Customer Service Associate

Title: Customer Service Associate

Pay: $16.00 - $18.00 per hour

Job description:

Are you passionate about people, retail, and creating memorable shopping experiences? Join our team at The Pomegranate or Gruene Outfitters, a locally owned boutique in the historic Gruene district. We’re looking for Retail Store Associates with prior retail or customer-facing experience who can bring energy, professionalism, and a love for helping others.

Compensation: $10.00–$18.00 per hour, based on experience + employee discounts, benefits, and growth opportunities.

The Stores:

Gruene Outfitters and The Pomegranate are locally owned small businesses conveniently located between Austin and San Antonio. We serve a diverse customer base including locals, vacationers, and international travelers. Both stores offer high-end outdoor and lifestyle clothing, accessories, and gift items such as fly fishing gear, name brand shoes and clothing, sunglasses, leather goods, knives, and jewelry.

What We Offer:

• Fair and competitive pay
• Flexible and respectful scheduling
• Opportunities for role expansion and long-term growth
• An inclusive, respectful, and growth-oriented workplace culture
• Merchandise discounts ranging from 15–30%, plus access to outdoor brand Pro Deals

Your Commitments as an Employee:

• Bring energy, care, and a team-first attitude
• Communicate clearly and respectfully with customers and coworkers
• Embrace learning opportunities and provide constructive feedback
• Work diligently with attention to detail and focus on customer experience
• Approach all tasks with humility and pride

Work Schedule and Hours:

Weekend and holiday availability is required, with one weekend off allowed per month.

• During the school year: Approximately 24 hours per week (great for students or individuals looking for steady part-time work)
• During summer and academic breaks: 32–40 hours per week, typically 8-hour shifts with a 30-minute paid break
• Year-round full-time positions also available for qualified candidates

Training and Onboarding:

New hires will receive an employee policy packet before or on their first day and will be onboarded directly by their supervisor. The first 90 days serve as a probationary period, with regular check-ins and on-the-job training.

Key Responsibilities:

Customer Service & Sales

• Deliver outstanding, personalized service in-store and over the phone
• Build genuine connections while helping customers find the right products
• Assist with purchases, returns, and exchanges while maintaining accuracy in transactions
• Stay knowledgeable about promotions, new arrivals, and store events
• Support sales goals through upselling and cross-selling when appropriate

Teamwork & Communication

• Collaborate with teammates to ensure smooth daily operations
• Communicate with empathy and professionalism across all roles
• Support peer training and onboarding as needed

Merchandising & Store Operations

• Receive, unpack, and restock merchandise efficiently
• Keep the sales floor, fitting rooms, and checkout areas clean and organized
• Follow visual merchandising standards and seasonal displays
• Operate the POS system accurately and handle cash/card transactions responsibly

Store Safety & Maintenance

• Help ensure store safety and organization at all times
• Support stockroom organization, store cleanliness, and basic upkeep
• Follow company policies and loss prevention practices

Growth & Innovation

• Take initiative in personal and professional growth
• Share creative ideas to improve customer experience and store efficiency
• Stay informed on outdoor and lifestyle trends to better assist customers

What We're Looking For:

• 2-3+ years of retail or customer service experience REQUIRED
• Comfortable working with POS systems, merchandising, and handling transactions
• Friendly, dependable, and team-oriented
• Able to multitask and adapt in a fast-paced environment
• Strong communication skills with customers and coworkers
• Commitment to at least 2 years with the company
• Availability to work weekends and holidays (with one weekend off per month)

Job Types and Pay:

Full-time, Part-time | $16.00 – $18.00 per hour (based on experience)

Benefits:

• Health insurance (after 60 days)
• 401(k) + company match (after qualification)
• Employee discounts (15–30%)
• Access to brand Pro Deals

Shifts:

Flexible shifts ranging from 4 to 8 hours, including day, evening, and weekend shifts

Bonus: Love Gruene? Love Local? So Do We.

We’re proud to be a locally owned business that supports New Braunfels traditions and our tight-knit community. If you love working with people, enjoy meaningful work, and want to be part of something authentic—you’ll feel right at home here.

To Apply:

Submit your resume and a brief note about why you’d be a great fit for Gruene Outfitters. Whether you’re looking to grow your retail career or join a supportive team, we’d love to hear from you.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Health insurance

Experience:

• Customer service: 1 year (Required)
• Merchandising: 1 year (Preferred)
• Retail: 2 years (Required)

Shift availability:

• Day Shift & Weekends (Required)

Ability to Commute:

• New Braunfels, TX 78130 (Required)

Work Location: In person