Customer Support & Operations Intern

About Subject Technologies

Subject Technologies is an education technology company dedicated to helping students, educators, and institutions connect through innovative online learning solutions. Our platform streamlines class management, integrates with major learning systems, and provides engaging, accessible learning experiences. We’re a growing team passionate about making education simpler, smarter, and more human.

About the Role

We’re looking for a Customer Support & Operations Intern to join our team! This role blends customer-facing support with internal operations — ideal for someone who enjoys solving problems, communicating clearly, and keeping things organized behind the scenes.

You’ll help ensure that students, teachers, and administrators have a great experience on Subject’s platform while also supporting the internal processes that make our customer operations run smoothly.

What You’ll Do

Customer Support Responsibilities:

• Respond to customer inquiries via chat and email with clarity, empathy, and professionalism
• Troubleshoot issues and guide users through solutions on the Subject platform
• Document recurring questions and report trends to the Curriculum and Product teams
• Help maintain internal FAQs and support resources

Operations Responsibilities:

• Assist with onboarding schools and syncing student information through integrations (like Edlink)
• Support data entry, account setup, and system maintenance tasks
• Track support and operations metrics to help identify opportunities for improvement
• Collaborate cross-functionally with Customer Success, Technical Implementation, and Product teams

What We’re Looking For

• Strong written and verbal communication skills
• Detail-oriented, organized, and proactive
• Tech-savvy and comfortable learning new platforms quickly
• Curious, empathetic, and passionate about helping others
• A strong cultural fit — someone who’s ready to get their hands dirty, jump right in, and contribute from day one
• Fun, positive, and people-oriented — you enjoy working with others and bring good energy to the team
• Interest in education technology or operations
• Previous experience in support, operations, or education (a plus, but not required)

What You’ll Gain

• Hands-on experience supporting and operating a fast-growing EdTech platform
• Exposure to customer success, product operations, and technical support workflows
• Mentorship from experienced team members in Support and Operations
• Opportunity to contribute to meaningful process improvements and customer experience initiatives

Details

• Part-time (15–25 hours per week)
• Flexible schedule; afternoon/evening availability preferred
• Paid internship